Terms and Conditions

UTR Match Play / Tournaments

It is important that once you sign up for this event on our Go Timmy, you then go to the UTR website (myutr.com) register for an account if you don’t have one, or if you do have one – find the correct tournament/match play session by searching for ‘TennisAsia Hong Kong’.

Each tournament/match play session has a date so please choose the correct one and press register. This will ensure your matches will be verified.

LOCATION:

OTR Elite UTR Matchplay and Tournaments are currently held mainly at Indian Recreation Club, 63 Caroline Hill Road, Sookunpoo Valley, Causeway Bay, H.K. More locations will be introduced this year.

PAYMENT:

  • ALL payments will be made by credit card via our registration system – Go Timmy.

CANCELLATION:

  • NOTE: Please inform us as soon as possible if a player has to withdraw. This gives organisers time to look for replacements, create new draws, and inform other players about the changes. If you withdraw after draw is completed, then a HK$100 penalty fee will be applied.
  • Please make sure you register for the correct event. If you sign up to the wrong UTR event, then a HK$100 penalty fee will be applied.
  • Once payment is received, there will be NO refunds, except in case of extreme weather conditions, civil unrest or virus outbreaks.
  • We do not offer make-ups for missed UTR match play events or tournaments.
  • We will follow government guidelines and venue policies strictly with regards to extreme weather conditions, civil unrest or virus outbreaks. 
  • OTR Elite’s UTR Professional can make a decision to remove a player from the UTR event if the player’s mental and/or physical skill, or maturity level is too high or low for the event.

WET WEATHER:

  • In the event of inclement weather, OTR Elite will decide if sessions will continue 1 hour before the scheduled time of that particular session. 
  • OTR Elite will update parents through whatsapp groups or group emails.

SICKNESS & INJURY:

  • No make-ups for sickness & injury. 
  • Please DO continue to inform us if you cannot make it to the UTR match plays or tournaments. This gives organisers time to look for replacements, create new draws, and inform other players about the changes.

SCHEDULE ISSUES:

  • No refunds for schedule issues including a variety of appointments, school activities, other sports activities, hobbies, etc. 

COACHES:

  • OTR Elite’s UTR professional is Sanjay Kumar. He will coordinate with players and parents to ensure that UTR match plays and tournaments follow the structure (progression) of OTR Elite Pathway.

COMMUNICATION:

To ensure more efficient communication, we encourage:

  • Players and parents to visit https://otrelite.com/utr/ for all information on UTR.
  • Emailing [email protected] rather than whatsapping UTR professionals for all non-urgent matters like payment issues, etc.
  • UTR professionals will refrain from using phones during events except for urgent matters and recording educational match play videos.
  • Call UTR Professional – Sanjay for emergency situations or urgent UTR matters: +852 6855 6842 or [email protected]

TERMS:

  • Sign up only when your child is injury free and ready to commit to these UTR Matchplay or Tournaments.
  • Students (and parents of students under the age of 18) acknowledge and agree that students should obey all reasonable directions of OTR Elite coaches for their safety and accept all inherent risk of accidents that can occur in sports participation of this kind without liability on the part of OTR Elite Ltd.
  • OTR Elite Limited may update these Terms and Conditions when necessary; we will do our best to notify of changes by email and it is your responsibility to familiarize yourself with these terms and any changes.

PRIVACY:

  • Please review our privacy policy, which covers the use of this website and forms part of these Terms and Conditions.

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