Terms and Conditions

Tennis Fitness

PAYMENT:

  • Payments can be made by credit card via our registration system – Go Timmy; or by bank transfer to our HSBC Account #023 786 577 838.

CANCELLATION:

  • Please inform your coach as soon as possible if you need to cancel (24 hours in advance is a minimum) to help your coach plan sessions professionally. 
  • We will follow government guidelines and venue policies strictly with regards to extreme weather conditions, civil unrest or virus outbreaks. 
  • Once payment is received, there will be NO refunds, except in case of extreme weather conditions, civil unrest or virus outbreaks.

WET WEATHER:

  • Refunds for rained out sessions (Coach decides) will be provided unless a rescheduled session is made instead. 
  • In the event of inclement weather, OTR Elite will decide if lesson will continue 1 hour before the scheduled time of that particular lesson. 

SCHEDULE ISSUES:

  • No refunds for scheduled private lessons including a variety of appointments, school activities, other sports activities, hobbies, etc. unless more than 24 hours notice is given. 

COACHES:

  • OTR Elite employs internationally qualified professionals only.
  • OTR Elite Director, Jason Sankey, will coordinate with all professionals to ensure consistency in delivery in all venues. 
  • Jason will not be stationed ‘only’ at IRC going forwards, but will oversee all locations and venues to ensure smooth and professional sessions are maintained across the board.

COMMUNICATION:

To ensure more efficient communication, we encourage:

  • Players and parents to visit otrelite.com for all information on private lessons, programs, schedules, venues, coaches, UTR etc.
  • Emailing [email protected] for payment related issues for your private lessons.
  • Coaches will refrain from using phones during lessons except for urgent matters.

TERMS:

  • OTR Elite Limited may update these Terms and Conditions when necessary; we will do our best to notify of changes by email and it is your responsibility to familiarize yourself with these terms and any changes.

PRIVACY:

  • Please review our privacy policy, which covers the use of this website and forms part of these Terms and Conditions.

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