Terms and Conditions
Private Lessons
PAYMENT:
- Payments can be made by credit card via our registration system – Go Timmy; or by bank transfer to our HSBC Account #023 786 577 838.
- Can also pay coaches in cash as long as our terms and conditions are followed.
CANCELLATION:
- Please inform your coach as soon as possible if you need to cancel (24 hours in advance is a minimum) to help your coach plan sessions professionally.
- We will follow government guidelines and venue policies strictly with regards to extreme weather conditions, civil unrest or virus outbreaks.
- Once payment is received, there will be NO refunds, except in case of extreme weather conditions, civil unrest or virus outbreaks.
WET WEATHER:
- Refunds for rained out sessions (Coach decides) will be provided unless a rescheduled session is made instead.
- In the event of inclement weather, OTR Elite will decide if lesson will continue 1 hour before the scheduled time of that particular lesson.
SCHEDULE ISSUES:
- No refunds for scheduled private lessons including a variety of appointments, school activities, other sports activities, hobbies, etc. unless more than 24 hours notice is given.
COACHES:
- OTR Elite employs internationally qualified professionals only.
- OTR Elite Director, Jason Sankey, will coordinate with all professionals to ensure consistency in delivery in all venues.
- Jason will not be stationed ‘only’ at IRC going forwards, but will oversee all locations and venues to ensure smooth and professional sessions are maintained across the board.
COMMUNICATION:
To ensure more efficient communication, we encourage:
- Players and parents to visit otrelite.com for all information on private lessons, programs, schedules, venues, coaches, UTR etc.
- Emailing [email protected] for payment related issues for your private lessons.
- Coaches will refrain from using phones during lessons except for urgent matters.
TERMS:
- OTR Elite Limited may update these Terms and Conditions when necessary; we will do our best to notify of changes by email and it is your responsibility to familiarize yourself with these terms and any changes.