Terms and Conditions

OTR Elite Competitive Junior Camps

OTR Elite Camps are for Invitational A or B players only.

AGE:

PAYMENT:

  • ALL payments will be made by credit card or PayPal via Track My Tennis (TMT).

CANCELLATION:

  • Please make sure you register for the correct camp.
  • Once payment is received, there will be NO refunds
  • We will follow government guidelines and venue policies strictly with regards to extreme weather conditions, civil unrest or virus outbreaks. 
  • Make-up classes will be arranged where the government or venue enforces class cancellation.

MAKE-UP:

We provide make-ups for prepaid camp sessions in the following situations: 

  • Sessions are cancelled because of heavy rain in Aberdeen. NOTE: IRC training will take place during rainy days if not announced otherwise. 
  • Sessions are forced to cancel because of extreme weather conditions, civil unrest, or virus outbreak. We follow government guidelines and venue policies only.
  • Make-up sessions cannot be transferred to next term. 
  • Same rules apply to make-up sessions as camp sessions. Once committed to a make-up session you will be expected to fill that spot and this will count as a lesson taken.
  • OTR Elite will offer make-up sessions throughout the term at IRC and Aberdeen – during regular term sessions, as well as on weekends or public holidays.

WET WEATHER:

  • No refunds for rained out sessions. 
  • In the event of inclement weather, OTR Elite will decide if sessions will continue 1 hour before the scheduled time of that particular session. 
  • OTR Elite will update parents through whatsapp groups or TMT group emails.

TOURNAMENT CLASHES:

  • We provide make-ups for camp sessions if they are missed because of tennis competition at school, national, or international level only. Internal club events do NOT count.
  • If a match takes place – in Hong Kong – on the same day as training, we expect players to attend the camp session as a warm-up before their match.
  • If a match finishes before the camp session starts, we expect players to return to training. 
  • Please inform us not later than 24 hours before the start of your camp session about match scheduling conflicts. 

SICKNESS & INJURY:

  • No make-ups for sickness & injury. 
  • For long-term (More than 50% of camp sessions) sickness, injury, and other health conditions (Medical Documents submitted), refunds can be arranged on a case by case basis.
  • Please DO continue to inform us if you cannot make it to any camp session (24 hours in advance) to help coaches plan sessions professionally.

SCHEDULE ISSUES:

  • No refunds for schedule issues including a variety of appointments, school activities, other sports activities, hobbies, etc. 

COACHES:

  • OTR Elite employs internationally qualified professionals only.
  • OTR Elite Director, Jason Sankey, will coordinate with all professionals to ensure consistency in delivery in all venues. 
  • Jason will not be stationed ‘only’ at IRC going forwards, but will oversee all locations and venues to ensure smooth and professional sessions are maintained across the board.

FITNESS:

  • Strength and conditioning will take place at IRC only for the time being in a professionally structured manner. 

COMMUNICATION:

To ensure more efficient communication, we encourage:

  • Players and parents to visit otrelite.com for all information on programs, schedules, venues, coaches, UTR etc.
  • Emailing [email protected] rather than whatsapping coaches for all non-urgent matters.
  • Coaches will refrain from using phones during sessions except for urgent matters.
  • Call the Head Coach of a specific venue directly for emergency situations or urgent matters.

OTR Elite Competitive Junior Group Lessons

ALL payments will be made by credit card or PayPal via Track My Tennis (TMT). We will no longer accept bank transfer of cheque payment methods for group classes. If you have any questions, please contact [email protected].

SPECIAL OFFER: (No Special Offer will be offered for OTR Elite Term 3 as we were unable to offer a full term this season.)

For students enrolling in more than one class/week we would like to offer some free UTR match play sessions as follows:

  • Register for 2 days/week = 1 free UTR session (to be taken during the term registered for).
  • Register for 3 days/week = 3 free UTR sessions (to be taken during the term registered for).
  • Register for 4 days/week = 4 free UTR sessions (to be taken during the term registered for).
  • NOTE: UTR sessions cannot be transferred to next term. 

CANCELLATION:

  • Please make sure you register for the correct class schedule.
  • Once payment is received, there will be NO refunds. 
  • We will follow government guidelines and venue policies strictly with regards to extreme weather conditions, civil unrest or virus outbreaks. 
  • Make-up classes will be arranged where the government or venue enforces class cancellation.

MAKE-UP:

We provide make-ups for prepaid term sessions in the following situations: 

  • Sessions are cancelled because of heavy rain in Aberdeen. NOTE: IRC training will take place during rainy days if not announced otherwise. 
  • Sessions are forced to cancel because of extreme weather conditions, civil unrest, or virus outbreak. We follow government guidelines and venue policies only.
  • Make-up sessions cannot be transferred to next term. 
  • Same rules apply to make-up sessions as prepaid term classes. Once committed to a make-up session you will be expected to fill that spot and this will count as a lesson taken.
  • OTR Elite will offer make-up sessions throughout the term at IRC and Aberdeen – during regular term sessions, as well as on weekends or public holidays.

WET WEATHER:

  • No refunds for rained out sessions. 
  • In the event of inclement weather, OTR Elite will decide if sessions will continue 1 hour before the scheduled time of that particular session. 
  • OTR Elite will update parents through whatsapp groups or TMT group emails.

TOURNAMENT CLASHES:

  • We provide make-ups for prepaid term classes if sessions are missed because of tennis competition at school, national, or international level only. Internal club events do NOT count.
  • If a match takes place – in Hong Kong – on the same day as training, we expect players to attend training as a warm-up before their match.
  • If a match finishes before the training session starts, we expect players to return to training. 
  • Please inform us not later than 24 hours before the start of your prepaid session about match scheduling conflicts. 

SICKNESS & INJURY:

  • No make-ups for sickness & injury. 
  • For long-term (More than 50% of term sessions) sickness, injury, and other health conditions (Medical Documents submitted), refunds can be arranged on a case by case basis.
  • Please DO continue to inform us if you cannot make it to any prepaid session (24 hours in advance) to help coaches plan sessions professionally.

SCHEDULE ISSUES:

  • No refunds for schedule issues including a variety of appointments, school activities, other sports activities, hobbies, etc. 

COACHES:

  • OTR Elite employs internationally qualified professionals only.
  • OTR Elite Director, Jason Sankey, will coordinate with all professionals to ensure consistency in delivery in all venues. 
  • Jason will not be stationed ‘only’ at IRC going forwards, but will oversee all locations and venues to ensure smooth and professional sessions are maintained across the board.

FITNESS:

  • Strength and conditioning will take place at IRC only for the time being in a professionally structured manner. 
  • All group players will do fitness at least once a week (During group sessions). 

LEVEL:

We look at various factors to determine appropriate levels:

  • Moral strengths.
  • Performance strengths.
  • Tennis skills.
  • Fitness skills.
  • Parental support.
  • UTR.

AGE:

COMMUNICATION:

To ensure more efficient communication, we encourage:

  • Players and parents to visit otrelite.com for all information on programs, schedules, venues, coaches, UTR etc.
  • Emailing [email protected] rather than whatsapping coaches for all non-urgent matters.
  • Coaches will refrain from using phones during sessions except for urgent matters.
  • Call the Head Coach of a specific venue directly for emergency situations or urgent matters.